Shipping and Orders
US Customers
Payment Information
1. Credit Card: We use the industry-standard SSL (Secure Sockets Layer) to ensure that your online transaction and credit card information are safe. We do not save credit card information in our system.
2. PayPal: Can be used via the shopping cart or e-mail orders
If you do not have a PayPal account and would like more information-- please visit www.paypal.com
Orders are shipped after payment is received.
Shipping Information
1. How do you ship?
We ship orders via US Postal Service Priority Mail using the least amount of packaging material possible.
2. How long will it take to receive my order?
Orders are packed and shipped within 2 to 3 business days from receipt of payment.
Mail takes approximately 2 to 3 business days to arrive once shipped--depending on your distance from California.
So--you should receive your order within 4to 6 business days from receipt of payment.
3. How will I know my order has been shipped?
You will receive an email notification to let you know your package is on its way.
4. What are my shipping cost options?
Standard USPS shipping rates apply. All US orders over $20 have free shipping.
Missing Item Policy
Although we check and double check orders prior to shipping, mistakes do happen. If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, just enjoy it or share it with someone else!
If you have any questions, please contact us at hello@kfreya.com.
International Customers
International Payment
1. Credit Card: Can only be used via the shopping cart. We use the industry-standard SSL (Secure Sockets Layer) to ensure that your online transaction and credit card information are safe. We do not save credit card information in our system.
2. PayPal: Can be used via the shopping cart or e-mail orders
If you do not have a PayPal account and would like more information-- please visit www.paypal.com
Payment for LARGE International Orders
Orders less than $700: Credit Card or PayPal
Orders over $700.00: Wire Transfer Only
If you will be using a wire transfer, you will need to place your order via email. International wire transfers can take 3 to 4 business days to go through depending on the country of origin and the bank. Orders will be packed and shipped within 3 business days once we have received notification that the wire transfer has been completed.
International Shipping
1. How long will it take to receive my order?
• Orders are usually shipped within 2 to 3 business days from receipt of payment. We ship using US Priority Mail International along with a third party system.
• Packages are delivered on average in 8 to 21 business days depending on the country from which you are ordering.
2. How will I know my order has been shipped?
You will receive an email notification to let you know your package is on its way. If you choose the shipping with tracking (see below) the note will include a link to tracking information.
Missing Item Policy for International Orders
Although we check and double check orders prior to shipping, mistakes do happen. Due to the rising cost of international postage, we can no longer ship items that are missing from your international order. If you discover a missing item, please let us know as soon as possible. We will gladly issue a refund for the missing item(s).
Duties, Taxes, and Customs
International shipping quotes do not include any duties, taxes or other charges that may be applied by the destination country. Any duties and taxes for international shipments are at the cost of the customer.
If you have any questions, please contact us at hello@kfreya.com.